Cancellation, Modifications, Exchanges

Our policies are simple and upfront. We strive to make your experience relaxed and delightful.

Cancellations will be considered if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the shipment of the product has been initiated.


Our exchange policy applies only if the product is damaged, defective, or incorrectly delivered. Should you wish to exchange the product under any of the above-mentioned circumstances, please refer through the following terms and conditions before placing your return request.

All exchange requests are to be made within 48 hours of receiving the order.

Exchange is applicable to orders in standard measurements only.

Customized orders are not eligible for exchange. However, size alterations can be made in case of fit issues.

Incorrect order returns, must be in an unopened, unused saleable condition.

All sale products are not applicable for return, exchange or refund but can be altered/customized in case of size or fit correction.

Also, note that the size exchanges and alteration services will be provided only on the same styles.

Damaged Delivery

Please do not accept a shipment that shows signs of damage in transit. You can decline to accept such an order and report us on the same within 24 hours at (Monday to Sunday 11am to 7pm IST or +5:30GMT). The quality control team will evaluate and then initiate a replacement on the same.

Incorrect Delivery or Defective Product

In an unlikely event, if you happen to receive an incorrect or defective merchandise (style, size, colour, quantity, functioning), please get in touch with us within 24 hours at (Monday to Sunday 11am to 7pm IST or +5:30GMT).

We apologise in advance for any issues you might face, and look forward to helping you replace your items at the earliest. 

The authorisation to approve a refund rests with + NINE ONE. Once the damaged / incorrect product is received by us in its original state and has been approved by our Quality Team, we will ship the exchange product. In exceptional circumstances, a refund of the amount back to your credit card/ debit card/ bank account may be made, in which case return shipping charges and transaction fees might be applicable.


Please allow up to 15 days for processing, for your exchange request.


Products Made to order or customised as per your size / personalised as per your requirements.

Products for which such a condition is mentioned in the product information.

Products sold during the sale period can be exchanged only in terms of defects / damage and if the product is bought in the standard size.


Please keep in mind that there might be variations on the actual color and texture from what is evident in the pictures, due to the technological limitations in such presentation.